COD is available for serviceable locations. Availability can depend on your PIN code and the checkout options shown for your order.

The estimated delivery window is shown on the product page and during the order journey. Actual courier timing can vary by PIN code, holidays and local serviceability.

Yes. Once the order is shipped, tracking information is provided through the order communication flow so you can follow the shipment.

Please contact us within 48 hours of delivery. Keep the courier label, product packaging and clear photos or video showing the issue. An unboxing video may be required for wrong product, missing item, broken item or suspicious damage claims. Eligible verified issues are handled under our replacement-first policy.

We generally do not accept returns or refunds for change of mind, personal preference, an order placed by mistake, or size/colour expectations where the product details were already provided. Please check the product images, dimensions and details before ordering.

For verified damaged, defective, missing or wrong-product cases reported within 48 hours of delivery, BhaktiNest may provide a full-product replacement, damaged-part replacement, missing-part dispatch or another suitable replacement resolution. Refund is not automatically applicable when replacement is available.

Small differences can happen because of photography lighting, screen settings and normal print or material variation. Product dimensions and listing details are the best reference before ordering.

Cancellation is generally possible before dispatch. Once the parcel has been dispatched, shipped or delivered, cancellation is not possible. After delivery, eligible verified product issues are handled according to our policy.

See our Return, Replacement & Refund Policy for the complete 48-hour claim process, verification requirements and eligibility details.