1. What is eligible

Please contact us within 48 hours if the product delivered to you is damaged, defective, missing an item or different from what you ordered. After verification, we may provide a full replacement, replacement part or another suitable replacement resolution.

2. What we need to verify a claim

• Order ID or the mobile number used for the order
• A clear, continuous unboxing video showing the sealed parcel, courier label, opening process and the issue
• Clear photos of the product and affected area where useful
• Any additional detail reasonably needed to match the claim with the delivered order

Claims may be declined when the required evidence does not clearly show the delivered item and issue.

3. Replacement-first resolution

For a verified eligible issue, replacement is our normal resolution when the same product or required part is available. A refund may be considered when a suitable replacement cannot be provided or when BhaktiNest specifically approves a refund after review.

Approved replacement cases do not carry an extra product charge. Where appropriate, we may send a fresh item without asking for the damaged item back.

4. Cases not normally eligible for return or refund

• Change of mind after ordering or delivery
• Ordering the wrong item by mistake
• Personal preference after seeing the product in person
• Size expectations where dimensions were shown on the product page
• Minor colour or print variation caused by lighting, screens or normal material/printing variation
• Damage caused after delivery through misuse, installation or handling
• Claims raised outside the stated claim window without a valid reason

5. Cancellations

Orders can generally be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible. After delivery, an eligible product issue is handled under the replacement process above.

6. If a refund is exceptionally approved

For COD orders, an approved refund may be processed by UPI or bank transfer after verification. For prepaid orders, it may be processed to the original payment method or another approved method. Bank or payment-provider processing time can vary.

7. How to raise a request

Visit our Contact BhaktiNest page and share your order ID, registered mobile number and required proof. Our team will review the case and tell you the next step.

8. Applicable rights

This store policy explains our normal commercial process and does not limit any rights or remedies that are available to you under applicable law.