1. Replacement-First Policy

BhaktiNest follows a replacement-first policy.

If a customer receives a damaged, defective, missing, or wrong product, BhaktiNest will provide a replacement after proper verification.

Refund is not applicable when replacement is available.

Refund may be considered only in exceptional cases where replacement is not possible, the product is unavailable, or BhaktiNest specifically approves refund after verification.

2. Return / Replacement Request Window

Any complaint related to damaged, defective, missing, or wrong product must be raised within 48 hours of delivery.

Requests raised after 48 hours of delivery may not be accepted.

3. Damaged, Defective, Missing, or Wrong Product

If you receive a damaged, defective, missing, or wrong product, please contact us within 48 hours of delivery.

To verify the issue, customers may be required to share:

• Order ID / registered mobile number
• Courier label / AWB photo
• Clear product photos
• Clear video showing the exact issue
• Outer packaging photo/video
• Full product front side and back side
• Close-up of the damaged/defective area

In some cases, BhaktiNest may ask for one clear continuous video showing the courier label, full parcel, product front side, product back side, and the exact damaged/defective/missing area clearly.

Without clear verification, replacement/refund will not be approved.

4. Unboxing Video / Verification Proof

For wrong product, missing item, broken item, or suspicious damage claims, an unboxing video may be required.

• The sealed parcel as received
• Courier label / AWB
• Full unboxing process
• Product received inside the parcel
• Exact issue clearly visible

Claims without proper verification proof may not be processed. BhaktiNest reserves the right to reject claims where the shared photo/video does not clearly verify the issue or where the product shown does not match the product delivered by BhaktiNest.

5. Free Replacement for Verified Issues

For verified damaged, defective, missing, or wrong product cases, BhaktiNest may provide:

• Replacement of the full product
• Replacement of the damaged part/piece
• Missing part/piece dispatch
• Other suitable replacement resolution

No extra product charge will be collected for approved replacement cases.

For low-value damaged products, BhaktiNest may dispatch a fresh replacement without requiring the customer to return the damaged product. This decision will be taken by BhaktiNest based on the case.

6. Refund Policy

Refund is not automatically applicable for every complaint, return, or replacement request.

BhaktiNest generally does not provide refunds for:

• Damaged product cases where replacement is available
• Defective product cases where replacement is available
• Wrong product cases where replacement is available
• Missing item cases where replacement/part dispatch is available
• Customer ordered the product by mistake
• Customer changed their mind after ordering or receiving the product
• Customer does not like the product after delivery
• Size expectation or colour expectation issues
• Product accepted at the delivery address by another person
• Personal preference or change of requirement

Refund may be approved only in exceptional cases where replacement is not possible or when BhaktiNest specifically approves the refund after verification.

If any refund is approved, it will be processed only after required verification and, wherever applicable, after the product is received back and inspected by our team.

7. No Return / Refund for Customer Preference or Wrong Order

Returns, refunds, or cancellations are not applicable in the following cases:

• Customer ordered the product by mistake
• Customer changed their mind after placing or receiving the order
• Customer no longer needs the product
• Customer does not like the product after delivery
• Product was accepted by a family member, house owner, guard, neighbour, office staff, or any person available at the delivery address
• Customer was unavailable during delivery but someone at the address accepted and paid for the order
• Customer expected a different size, colour, finish, or look where product details were already mentioned on the product page
• Customer did not check product details before ordering

Once a product is delivered, cancellation is not possible. After delivery, only verified damaged, defective, missing, or wrong product cases will be eligible for replacement as per this policy.

8. Size, Colour, Print, and Product Expectation

Product size, material, colour, design, usage, and other details are mentioned on the product page wherever applicable.

Return/refund will not be approved only because:

• Customer feels the product is small
• Customer expected a bigger size
• Customer expected a different colour tone
• Customer expected a different look after delivery
• Customer did not read product details before placing the order
• Product photos appear slightly different due to lighting, photography angle, or screen/display settings

Minor colour, print, texture, or finish variation may occur due to photography lighting, screen brightness, manufacturing process, or material nature. Such minor variations are not considered damage or defect.

9. Conditions for Return Acceptance

If BhaktiNest approves a return in any case, the product must be:

• Unused
• Undamaged by customer
• In original packaging
• With all hooks, screws, parts, inserts, accessories, and items received
• Supported with order proof / invoice / AWB details
• Returned only after prior approval from BhaktiNest support

Products sent back without prior approval will not be accepted.

10. Non-Returnable / Non-Refundable Cases

• Product damaged due to customer misuse
• Product damaged during installation or handling by customer
• Product used, altered, broken, or missing parts after delivery
• Product returned without original packaging
• Product returned without approval
• Product issue not clearly verified
• Customer shares photo/video of a product not delivered by BhaktiNest
• Customer refuses to share required verification proof
• Size expectation issue where size/details were already mentioned
• Colour expectation issue due to screen/display difference
• Change of mind after delivery
• Ordered by mistake
• Claim raised after the policy window

11. Return Shipping / Pickup Charges

If the issue is due to BhaktiNest’s fault, such as verified wrong product, verified missing item, verified damage, or verified manufacturing defect, BhaktiNest may bear the replacement or return cost.

If any return is accepted as a goodwill exception for customer preference, wrong order by customer, changed mind, or similar reasons, return shipping/handling charges may be borne by the customer or deducted from the approved amount/store credit.

Shipping charges, COD charges, and handling charges are non-refundable wherever applicable.

12. Cancellation Policy

Orders can be cancelled only before dispatch.

Once the order is dispatched, shipped, or delivered, cancellation is not possible.

If a COD order is delivered and payment is collected at the delivery address, the order will be considered delivered.

If the parcel is accepted by a family member, house owner, guard, neighbour, office staff, or any person available at the delivery address, it will be treated as accepted delivery.

After delivery, the case will be handled only as a replacement request if there is a verified damaged, defective, missing, or wrong product issue.

13. COD Orders and Refund Method

For Cash on Delivery orders, refund is not automatically applicable.

If a refund is exceptionally approved by BhaktiNest, it may be processed through UPI or bank transfer after verification.

The customer must share correct refund details. BhaktiNest will not be responsible for incorrect UPI ID, bank account, or payment details shared by the customer.

14. Prepaid Orders and Refund Method

For prepaid orders, if a refund is exceptionally approved, the refund may be processed to the original payment method or another method approved by BhaktiNest.

Refund processing may take up to 7–10 business days after approval and verification.

Bank/payment gateway processing time may vary.

15. Store Credit / Discount Code

In some approved cases, BhaktiNest may offer store credit, discount code, or replacement instead of a bank/UPI refund.

The mode of resolution will be decided by BhaktiNest based on the order type, issue type, product condition, and verification result.

16. Replaced Products

Products sent as replacement are not eligible for refund.

If the replacement product also has a verified damage, defect, missing item, or wrong product issue, the customer must contact BhaktiNest support within 48 hours of receiving the replacement.

The issue will be reviewed as per this policy.

17. Customer Responsibility

Customers are requested to:

• Check product details before placing an order
• Read size, material, colour, and usage information carefully
• Provide correct name, phone number, and full address
• Keep phone active during delivery
• Inspect the product soon after delivery
• Contact support within 48 hours for damaged/wrong/missing product issues
• Share clear proof when raising a claim

BhaktiNest will not be responsible if the customer orders by mistake, ignores product details, or allows another person at the address to accept and pay for the order.

18. Fraudulent / Misleading Claims

BhaktiNest reserves the right to reject any claim where:

• Product shown does not match the product delivered by BhaktiNest
• Customer shares unclear, edited, or incomplete proof
• Customer shares photo/video of a different product
• Customer refuses to provide required verification
• Claim appears misleading, suspicious, or inconsistent with order records

BhaktiNest may maintain records of customer communication, order details, delivery details, shared photos/videos, and support decisions for verification and dispute resolution.

19. Money Back / Guarantee Clarification

Any money-back, guarantee, refund, or satisfaction-related claim shown on our website, ads, product page, or communication is subject to this Return, Replacement & Refund Policy.

Money back does not mean unconditional refund.

Refund is not applicable for customer preference, ordered by mistake, changed mind, size expectation, dislike after delivery, or damage cases where replacement is available.

20. Quick Decision Table

21. How to Raise a Support Request

22. Contact Us

For return, replacement, refund, delivery, or product-related support, contact us at:

Please share your Order ID / registered mobile number when contacting us.

We aim to acknowledge customer complaints within 48 hours and resolve them within a reasonable time as per applicable policy.